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If you have any questions or comments, please send an e-mail to: Make your appointment to see the counselor at least 3 weeks before your registration time if you want your benefits to be distributed in a timely manner.

Complaint Resolution Procedure

Veterans Resource Center (VRC) prides itself on providing Veteran Education Services in a timely manner. However, there are rare instances in which a student feels that s/he has been treated unfairly. There are two processes: (1) an informal resolution process involving the VRC staff and student services administration; and (2) a formal complaint process through the North Orange County Community College District (NOCCCD) Equity & Diversity Office.

Informal Resolution Process
If a student has a complaint about services or accommodations, s/he should contact the Veterans Resource Center (VRC) staff member responsible for that specific service. If preferred, a student may submit a letter of complaint or complete a Complaint Resolution Form.
Step 1: The VRC staff member responsible for the service will investigate the complaint and make every effort to issue a written response within a reasonable time (not to exceed two weeks) following the initial contact with the student.
Step 2: If the student is dissatisfied with the written response from the VRC staff member, s/he may appeal in writing* or meet with the VRC Coordinator. Marwin Luminarias | | Room 1901. The Coordinator will also investigate the complaint and issue a written decision in a timely manner (not to exceed two weeks) following receipt of the appeal.
Step 3: If the student is dissatisfied with the the Coordinator’s decision, they may file a written appeal or meet with the Interim Dean of Student Support Services. Dr. Nick Arman| Room 223 | (714) 992-7088 |
Step 4: If the student is still dissatisfied, s/he may contact the Interim Vice President of Student Services. Dr. Elaine Lipiz-Gonzalez| Room 111-01 | (714) 992-7073 | The Vice President will investigate and render a decision. Timelines shown for submitting and ruling on a complaint may be extended at the discretion of the administrator investigating the complaint. In situations when the administrator is unavailable to review a complaint (e.g. s/he is ill, on vacation, and/or away on business), an alternate administrator will be designated to carry out the procedure.
Questions about the Complaint Resolution Procedure should be directed to the Coordinator. *A student who has difficulty with writing or reading may request accommodations from the VRC office to assist in completing the complaint/appeal form.
Formal Complaint Process

  The formal process is available to the student during or after any step in the informal process. For a detailed explanation of the formal complaint process, visit the NOCCCD Equity and Diversity webpage.

Contact the VRC

714.992.7102 (Phone)
714.992.9954 (Fax) (VRC Zoom)

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